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- Cobrowsing is no longer available as the external provider Firefly stopped their service. Live Chat helps about 27,000 users worldwide to get their questions answered every day.
First of all, you don’t need an expensive telephone line or a complicated technical setup, and since you are working on a screen, Live Chat allows you to share links, images, and videos. Currently, you can also connect the Facebook Messenger directly with Live Chat.
There are four different pricing tiers to choose from: their most affordable package "Starter" is priced at per month.
If you need more than just four themes and a full chat history, you should take a look at the "Team" () plan.
Automations: Their automatic greetings are not quite as sophisticated as with some other live chat tools.
For example, you can’t trigger a live chat when the visitor is leaving the page or send a message based on a field’s value in the pre-chat form.
Live Chat offers a 14-day trial for their Team plan (no credit card required). If you choose per year, you’ll see a discount applied to your bill.
To make the chat experience more efficient, you can automate welcome messages, pre-chat questions and use canned responses for repetitive sentences.
If a chat agent runs into a difficult question, (s)he can transfer the visitor to another agent to solve the problem. Live Chat Inc can help you with all these questions.
The main advantage is that your agents don’t need a Facebook account.
Also, you won’t miss any messages, because you can handle everything from one place.
The "Business" ($50) tier is designed for larger teams and adds a staffing prediction as well as a work scheduler module.